Incident Management

Координация реагирования на инциденты: роли (IC, Comms Lead, Ops Lead), escalation paths, on-call rotation, status page management. Цель — минимизировать MTTR при соблюдении blameless-принципов.

L2-концепты: Incident Response · Escalation Paths · On-Call Rotation · Status Page Management · MTTR Optimization

Практики

• Incident Response🔴 Must Have1 уточнение
  • 🟢 War Room Patterns
• On-Call Rotation🔴 Must Have
• Severity Classification🟡 Mandatory
• Customer Communications🟡 Mandatory1 уточнение
  • 🟡 Status Page Management